REFUND POLICY

Due to the current COVID-19 Pandemic, and as of 4/10/2020, we will no longer accept returns or exchanges of any kind until further notice. We apologize in advance.

– The To Go Packaging Team. 


Returns, Refunds, and Exchanges

The Small Print

Our refund policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

ITEMS EXEMPT FROM REFUND:

Food items, hazardous materials, & flammable liquids or gases cannot be returned. Also, any kitchen products, packaging or equipment, gloves, hairnets, janitorial supplies cannot be returned. If you have questions, feel free to ask.

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return does not meet our criteria, we will not refund nor return the package to you. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-7 business days.

LATE OR MISSING REFUNDS:

Refunds will be posted to your account or method of payment within 6-10 business days, If you haven’t received a refund yet, contact us and a support representative will be more than happy to assist you. Contact us at sales@togopackaging.com with this subject line, (ORDER NUMBER) – REFUND*. Please enter your order number. *Do not copy and paste this template line.

SALE, CLOSEOUT & CLEARANCE ITEMS:

Only regular priced items may be refunded. Unfortunately, sale, closeout, and clearance items cannot be refunded or exchanged.

EXCHANGES:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and our support team will assist you.

SHIPPING:

To return your product, contact us through the “Contact Us” page. In the subject line type your (order number) – REFUND. A support team member will respond within 1 – 2 business days.

*You will be responsible for the costs of returning your item. Shipping costs are non-refundable.

**If you are returning an item over $75, please consider using a trackable shipping service (such as FedEx or UPS) or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Our refund policy lasts 5 days. If 5 days have gone by since your purchase or delivery date, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Thank you for shopping with To Go Packaging. We appreciate your business.


Last Updated on December 28, 2020