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Refund Policy

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Returns, Refunds & Exchanges
All Sales Are Final

All sales are final. To Go Packaging does not accept returns, refunds, or exchanges except as specifically outlined in this policy.

Due to Health Department regulations and the nature of the products we sell for food preparation, service, and handling, we cannot accept any item that has been opened, used, resealed, re-taped, re-tied, or otherwise tampered with.

Return, Refund & Exchange Requests

All requests are reviewed on a case-by-case basis and are subject to management approval.

To be eligible for consideration, an item must:

  • Be unused and unopened

  • Be in the same condition in which it was received

  • Include the original packaging

  • Be accompanied by the original receipt

A receipt is required. We are unable to look up purchases without a receipt.

Any item that appears to have been opened, resealed, re-taped, re-tied, or otherwise tampered will be subject to inspection by management. Items that do not meet our return requirements will not be accepted due to applicable Health Department regulations.

Items Not Eligible for Return or Refund

The following items are not eligible for return, refund, or exchange:

  • Food products

  • Hazardous materials

  • Flammable liquids

  • Gases

  • Kitchen equipment including food handling equipment such as knives, tongs, spatulas, pans and more

  • Janitorial and cleaning products

  • Gloves

  • Hairnets

  • Face masks

  • Any opened packaging or supplies

  • Any product that has been used, opened, resealed, or tampered with

If you are unsure whether an item qualifies, please contact us before attempting to return it.

Late or Missing Refunds

If you have been approved for a refund but have not yet received it, please first contact your credit card company or financial institution, as processing times may vary.

If you still have not received your refund after checking with your financial institution, please contact us using the contact us page on togopackaging.com

Please use the following subject line:

[ORDER NUMBER] – REFUND

Replace [ORDER NUMBER] with your actual order number. For example:

#3430 – REFUND

Sale, Closeout & Clearance Items

All sale, closeout, and clearance items are final sale and are not eligible for refunds or exchanges.

Exchanges

Exchanges are considered on a case-by-case basis and require management approval.

To be considered for an exchange, the item must be:

  • Unused

  • Unopened

  • In its original condition

  • Accompanied by the original receipt

Items that appear to have been opened, resealed, re-taped, re-tied, used, or otherwise tampered with will be subject to inspection and may be denied.

A receipt is required for all exchange requests.

Online Order Returns & Refunds

For online orders, please contact us through the Contact Us page on our website.

In the subject line, please enter:

[ORDER NUMBER] – REFUND

A member of our support team will respond within 1–2 business days with further instructions.

Return Shipping

Customers are responsible for all costs associated with returning an item. Original shipping charges are non-refundable.

For returns valued at more than $50, we strongly recommend using a trackable shipping service, such as FedEx or UPS, and/or purchasing shipping insurance.

To Go Packaging is not responsible for returned packages that are lost or damaged in transit and cannot guarantee receipt of a returned package.

Refund Processing

Once your returned item is received and inspected, we will notify you by email that we have received it. We will then notify you whether your refund has been approved or denied.

If the returned item does not meet the requirements outlined in this policy, the refund will be denied. Items that do not qualify for a refund will not be returned to the customer.

If your return is approved, your refund will be issued to your original method of payment. Please allow 7–10 business days for the refund to appear, depending on your bank or card issuer.

Thank You for Shopping with To Go Packaging and supporting a small, local, family business!

We appreciate your business and thank you for choosing To Go Packaging for your food service and packaging needs.

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